November 17, 2018

Values and Integrity


These core values are central to everything we do and drive the actions of every member of Shiloh.


We are honest, reliable, trustworthy and customer centred service.

All staff holds a current enhanced CRB check.

All staff have undergone the following training;

  • Dementia awareness
  • Safeguarding Adults
  • Medication awareness
  • Moving and Handling
  • First Aid


We treat all customers respectfully and fairly
We provide them with good and clear communication
We value diversity and are non-discriminatory – treating with respect and valuing all individuals for their diverse backgrounds, colours, races, religions and styles.


We pay attention to our customers s and listen to them
We adopt a responsive, positive and ‘can do’ approach
We are patient, understanding and compassionate towards our customers

User led service

We encourage feedback from our customers, whether it be praise or complaints.

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